Privacy Policy

Money Relief is a trading style of RRK Digital Solutions, a company registered in Ras Al Khaimah, United Arab Emirates (Company No. 47037472), with its registered office at Compass Building - Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

RRK Digital Solutions operates Money Relief as a lead generation service. We do not provide debt advice or recommend debt solutions.

Our service collects information about your circumstances and, where appropriate, introduces you to a selected debt solution partner who is authorised to provide debt advice.

We process personal information in accordance with applicable data protection requirements, including the UK General Data Protection Regulation (UK GDPR) where applicable.

When you submit an enquiry, you may be contacted about your enquiry by telephone, email, SMS or WhatsApp by Money Relief/RRK Digital Solutions and the selected partner to whom your enquiry is referred.

Where we rely on your consent for marketing communications, you can withdraw that consent at any time using the unsubscribe option provided or by contacting us.

Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

We may collect:

• Identity information: such as your name.
• Contact information: including your telephone number and email address.
• Financial information: such as approximate debt level, debt types, number of creditors, employment and residential status and information you provide about your financial circumstances.
• Technical information: including IP address, browser/device information and information about how you interact with our website.

We may use your information to:

• Process and respond to your enquiry.
• Identify an appropriate authorised debt advice partner to receive your enquiry.
• Share relevant information with that partner so they can contact you and assess your circumstances.
• Verify information and contact details where appropriate.
• Operate, monitor and improve our website and customer journey.
• Meet applicable legal, regulatory and compliance requirements.
• Prevent or detect fraud and misuse.

RRK Digital Solutions does not use the information you provide to give you debt advice or recommend a particular debt solution.

Where appropriate, information submitted through Money Relief may be shared with one of our selected debt solution partners (once we have gained specific consent).

Once your information has been transferred, the receiving organisation may process your information as a separate data controller in accordance with its own privacy policy.

We may also disclose information where required by law or where reasonably necessary for fraud prevention, security or the protection of legal rights.

As RRK Digital Solutions is based in Ras Al Khaimah, United Arab Emirates, your personal information may be processed outside the United Kingdom.

Where UK data protection law applies and personal data is transferred internationally, appropriate safeguards will be used where required to protect that information.

We maintain appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

Access is restricted to people and organisations with an appropriate business need.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, regulatory, accounting or reporting requirements.

Information that is no longer required will be securely deleted or anonymised where appropriate.

Depending on the applicable data protection law and circumstances, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Withdraw consent where processing relies on consent.
• Request transfer of certain information.

To exercise your rights, contact us using the details below.

If you have concerns about how we process your personal information, please contact us first so that we can investigate.

Where UK data protection law applies, you may also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

For questions about this Privacy Policy, your personal information or your data protection rights, contact:

Money Relief / RRK Digital Solutions
Compass Building - Al Hulaila,
Al Hulaila Industrial Zone-FZ,
Ras Al Khaimah, United Arab Emirates
Company No.: 47037472
Email: info@moneyrelief.co.uk